CCP Excellence is a Veneer?

As you may know CCP recently rolled out the new forums after what they called an extensive testing process.

Not long after the new forums were online at least one user found a vulnerability, allegedly tried to contact CCP about the issue, then when frustrated with the response after an unknown amount of time used this vulnerability to cause mischief on the forums.

CCP then took the forums offline, allegedly banned the whistle blower, and left the new forums offline for a period of time while the problem was fixed.

Finally the new forums were put online but only for a short time as they were taken down again.

Not long afterwards the old forums were reinstated to their former "glory" and the flaming from the users began in earnest.

To quote CCP:

"reported by CCP Wrangler | 2011.04.10 00:43:39 | NEW

It has been an interesting weekend so far. Our shiny new forums haven’t worked quite as expected and they have been going up and down a few times. We have opened up our trusted old forums for your posting pleasure and we will be keeping the new forums down until they can be sorted out. There will be more information on this on Monday. We apologize for any inconvenience this may have caused you and we thank you for your patience and understanding."

To probably state the obvious most, if not all, other MMO companies manage to have functioning forums.


Why cannot CCP do this?


* An EVENEWS24 post with more information on the subject, including examples on how wrong it could have gone.